Wildial Subscription & Payment Terms

These Subscription & Payment Terms form part of the Wildial Terms of Use. By purchasing or subscribing to any paid Wildial feature or service, you agree to these Subscription & Payment Terms together with the Wildial Terms of Use and Privacy Policy.

1. Subscription Plans

Wildial may offer one or more paid subscription plans, paid features, one-off purchases or other paid services.

The features, allowances, pricing and benefits associated with each plan are described within the Service at the time of purchase. Subscription plans may evolve over time as Wildial develops.

2. Free Access

Wildial may provide a free level of access to certain features of the Service.

The features, usage allowances and limitations available under the free plan may be changed, expanded or withdrawn as the Service evolves.

3. Introductory Offers, Promotions and Free Trials

From time to time, Wildial may offer introductory pricing, promotional discounts, free trials or other special offers.

Eligibility, duration, conditions and any limitations applicable to an offer will be explained at the time it is presented.

Unless otherwise stated, promotional offers cannot be combined and may be withdrawn or amended at any time for future purchases.

4. Billing and Payment

The total price payable, including applicable taxes, the billing period and renewal terms will be shown before you complete your purchase.

Payments are currently processed through Stripe or another authorised payment provider.

You authorise the relevant payment provider to charge your chosen payment method for the subscription or purchase you select.

You can review your selection and correct it or leave checkout before paying. After a successful purchase, we provide a confirmation by email and in your account, including your order details and a copy of the payment terms applying to that purchase which you can save for future reference.

Purchased credits or paid access become available after payment is confirmed. If you have paid but your credits or access have not appeared, please contact hello@wildial.com with your order reference before paying again.

5. Automatic Renewal

Unless otherwise stated, subscriptions renew automatically at the end of each billing period until cancelled.

Your payment method will be charged automatically at each renewal unless you cancel your subscription before the renewal date.

6. Cancelling Your Subscription

You may cancel your subscription at any time.

Cancellation prevents future renewals but does not normally affect access to subscription features already paid for. Unless otherwise stated, you will continue to have access until the end of your current billing period.

You can stop future subscription renewals online through Membership & credits > Manage subscription. You do not need to telephone us or send a letter. If you need help, contact hello@wildial.com. We do not charge a cancellation fee.

Cancelling renewal does not remove unused purchased credits or delete your saved content. At the end of the paid period, your account returns to the free plan, subject to the Terms of Use and Privacy Policy.

Stopping future renewal is separate from exercising any statutory cancellation right or requesting a refund under section 7.

7. Refunds

Except where required by applicable consumer law or by the policies of the relevant payment provider, subscription fees and other purchases are non-refundable.

Nothing in these Terms limits any statutory rights that cannot legally be excluded.

Where a statutory cancellation right applies to an online purchase, the cancellation period is generally 14 days, beginning the day after the contract is made. To tell us you wish to cancel, email hello@wildial.com with a clear statement that you wish to cancel. Please include your name, account email and order reference to help us identify the purchase. You do not need to telephone us, send a letter or use particular wording. A model cancellation notice is provided at the end of these terms.

To meet an applicable cancellation deadline, it is sufficient to send your cancellation notice before that deadline expires. We will acknowledge cancellation requests received by email without undue delay.

If you expressly request that we begin supplying a service during the cancellation period and then cancel, you may have to pay a proportionate amount for the service already supplied, but only where the law permits this and the required information and request have been provided. This is a charge for the service supplied, not a cancellation fee. Accepting these terms or requesting immediate account access does not, by itself, amount to a blanket waiver of statutory cancellation rights.

Requests involving used credits, digital outputs, faulty services or other statutory rights will be assessed under the applicable consumer rules. We will not automatically reject a statutory claim solely because credits have been used. If a refund is due, we will explain its calculation and refund the original payment method without undue delay and within the applicable legal time limit. For a statutory cooling-off cancellation, this is normally within 14 days after we are informed of your decision to cancel. We will not charge a fee for making the refund.

8. Changes to Prices

Wildial may change subscription prices from time to time.

Any price changes will normally apply from your next renewal date or from the date of a new purchase. Where required, we will provide reasonable notice before a price change takes effect.

9. Changes to Plans and Features

Wildial continuously develops and improves the Service.

Subscription plans, features, service allowances and benefits may change from time to time. We may introduce new features, modify existing features or retire features as the Service evolves.

Where reasonably practicable, we will provide notice of material changes affecting active subscribers.

If you choose to upgrade your subscription, the upgrade starts immediately after any required payment is confirmed. Before you confirm, you will be shown any additional charge for the remaining part of the current billing period and the future recurring price. If you choose to downgrade, the downgrade takes effect at the end of the current paid period and your existing plan continues until then. Changing plan does not create a second subscription or remove purchased credits.

10. Service Allowances

Subscription plans may include service allowances such as encounter limits, AI processing allowances, storage limits or other usage limits.

The allowances applicable to each subscription plan are displayed within the Service and may vary between plans.

Unused included plan allowances reset at the end of the applicable monthly allowance period and do not carry forward. Purchased credits are separate and carry forward as described in section 12. The applicable allowance period and remaining allowance are shown in the Service.

11. AI Processing and Usage Limits

Certain AI-powered features may be subject to usage limits, processing quotas, token allowances or similar mechanisms designed to ensure fair, reliable and sustainable operation of the Service.

Where applicable, these limits will be explained within the Service.

Wildial may introduce, modify or replace such usage controls as the Service evolves.

Where an optional request uses credits, we show its credit cost before you confirm the request. This includes extra analysed moments, requested reanalysis, relationship AI narrative regeneration, extra daily rituals and illustrations where applicable. Reanalysis can use credits even when the underlying information has not changed. Included benefits and current credit costs are shown in the Service before the request.

Failed requests do not consume credits. Where credits have been temporarily reserved for a request, we release the reservation when failure is confirmed. If a request remains in progress or appears stuck, please contact hello@wildial.com so we can check it.

12. Additional Purchases and Top-ups

Where available, Wildial may offer optional purchases of additional encounters, AI processing capacity, tokens, credits or other service allowances.

Any such purchases will be governed by these Subscription & Payment Terms together with any additional information presented at the point of purchase.

Purchased credits are for use on your own Wildial account and cannot be transferred or used as money. Any refund entitlement is governed by section 7 and your statutory rights.

Credit packs are one-off purchases. You can buy the same pack more than once. There are no automatic top-ups: each pack requires a separate purchase decision and confirmation.

Purchased credits do not expire while your account remains open, carry forward between allowance periods, and remain available after a subscription is cancelled. Contact hello@wildial.com about unused purchased credits before closing your account. Closing an account does not remove any statutory refund entitlement.

13. Failed Payments

If a payment cannot be successfully processed, we may retry the payment using the payment method associated with your account.

We may suspend or limit access to paid features until payment has been successfully received.

14. Third-Party Payment Providers

Payments may be processed by third-party payment providers.

Your use of those providers may also be subject to their own terms and privacy policies.

Wildial does not store full payment card details.

15. Future App Store Purchases

If subscriptions or purchases are made through the Apple App Store, Google Play or another application marketplace, the billing, renewal, cancellation and refund policies of that platform may also apply and may take precedence where required by that platform.

16. Changes to these Terms

We may update these Subscription & Payment Terms from time to time.

Where changes are material, we will provide reasonable notice before the updated terms take effect.

17. Governing Law

These Subscription & Payment Terms are governed by the law of Scotland.

Any dispute arising from these Terms will be subject to the jurisdiction provisions contained in the Wildial Terms of Use.

18. Contact

If you have any questions about subscriptions or payments, please contact:

Wildial Ltd

Montana Cottage

Blairlogie

Scotland

hello@wildial.com

Appendix — model cancellation notice

Complete and return this form only if you wish to cancel the contract under an applicable cancellation right.

To: Wildial Ltd, Montana Cottage, Blairlogie, Scotland; hello@wildial.com.

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] / for the supply of the following service [*]:

Ordered on [*] / received on [*]:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.

You may also include your account email and order reference to help us identify your purchase. You can send this notice by email. You do not have to use this form if you otherwise clearly tell us that you wish to cancel.